Return & Refund Policy

At Mad Dog Laces, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Return & Refund Guidelines

• Return Window: Returns must be initiated within 14 days of delivery. After this period, we are unable to process returns or issue refunds.
• Product Condition: Items must be unused, in their original packaging, and in the same condition as received to be eligible for a refund.
• Restocking Fee: Any returns received in opened packaging will incur a 15% restocking fee.
• Refund Amount: Refunds will be issued for the product excluding any shipping costs, as shipping fees are non-refundable.
• Processing Time: Once we receive and inspect your return, please allow 1-2 weeks for the refund to be processed. Refunds will be issued to the original payment method.

Return Address

All returns should be sent to:
Mad Dog Laces
PO Box 52
East Hampton, CT 06424

Additional Terms

• Final Sale Items: Discounted or clearance items are final sale and are not eligible for returns or refunds.
• Third-Party Purchases: Items purchased from third-party retailers or distributors must be returned directly to the place of purchase. We do not accept returns for items bought outside of MadDogLaces.com.
• Lost or Damaged Returns: We are not responsible for lost or damaged return shipments. To ensure your return reaches us safely, we highly recommend using an insured and trackable shipping method.
• Proof of Return: Refunds will not be issued without actual receipt of the returned item or proof of delivery.
• Return Condition: If a returned item does not meet our guidelines, we may send it back at the customer’s expense.

All returns are subject to inspection upon arrival. If you have any questions about our return policy, please contact me. sales@maddoglaces.com